“The first time I was onboarded it was like someone dropped me in the water and forgot the life vest,” said Brendan Kenny, Support Team Lead at Farragut. “The second time, it was like we’re all sailing along, everything’s cool, and everybody’s making sure I’m okay.” What could be at the root of such a cultural change?
For more than a year, in my capacity as VP Local Gov Solutions at Farragut, I’ve been sharing information and advice through blogs that I hope prove useful to our customers and all property tax leaders interested in achieving full potential with digital transformation.
The question almost always comes, no matter who I’m talking with, where they’re from, or the status of their current CAMA solution. Assessors want to know: How can they be sure they’ll get what they really need from a new CAMA solution? Borne of the frustration of assessors’ past experiences, the question is entirely legitimate — and entirely appropriate in the face of transitioning to any new CAMA solution. But I want to speak most immediately to the answer as it pertains to tailor-fit CAMA solutions.
Are you doing too much manual work outside your CAMA software? Finding your CAMA software doesn’t work with intra- or inter-departmental systems? Dealing with CAMA software that limits or precludes your access to industry-leading appraisal tools?
Nobody should undertake the transition to a new CAMA software solution lightly. It’s usually preferable to work with your CAMA vendor to improve your existing software, to leverage what you’re currently using, than to opt for what can be a challenging transition to new software. That is, if you can.
Whether it’s cloud computing, hosted solutions, or software as a service (SaaS), running your CAMA software and having your information and data “in the cloud” is becoming increasingly popular with property tax assessors. Why? Because the cloud offers some key advantages over traditional on-premise computer systems, particularly in relation to security, reliability, and cost.
When Farragut’s co-founder Shail Jain received feedback from his leadership coach and friend Vinay Kumar [1], he got a shock. “Controlling, afraid of failure, rejection, and even success”, Shail wasn’t the leader he thought he was. Since that day in March 2018, Farragut has been on a leadership journey.
We hear it over and over from assessors, in professional forums, casual conversations, and with survey responses: There are specific CAMA software improvements that could significantly improve efficiency, effectiveness, and productivity. That could, simply put, help assessors and their organizations do their jobs better.
Many years ago, I graduated from one university in India with a chemistry degree and another university in the U.S. with a computer science degree. Six years ago, I became a certified life coach. What happened in between? That story, a little of which I want to share now, reveals some of my own purposeful progress, some of my own work toward reaching my full potential.
You’ve got your CAMA system. And your GIS system. And 2 + 2 = 4, right? Not necessarily. When you integrate those two individual systems, you’ll find — virtually overnight — that your property tax assessment operations are more than simply the sum of their parts.
Using the latest innovative technologies and data science at our core, FARRAGUT is your proven partner in making faster, smarter data-driven decisions in property tax, bringing equity, transformation, and efficiency to property tax assessment.
Stay informed with expert thought leadership content and the latest updates on property tax assessment—subscribe to our email newsletter today!
© 2024 Farragut Systems Inc. All rights reserved. | Made with 1212 Design
