Partnering with Clients for Long-Term Success
The North Carolina Property Tax System (NCPTS) is designed to foster collaborative learning and cost-sharing, enabling North Carolina counties to share ideas, experiences, and advice.
Our Approach
Beyond Business: Building Lasting Partnerships for Success
At FARRAGUT, our approach to client relationships goes beyond traditional business interactions. We see our clients as true partners, working side-by-side to ensure their success over the long term. Built on mutual respect, shared goals, and a commitment to each client’s unique needs, our partnership approach is both innovative and deeply collaborative.
- Transparency & Trust. Clear and open communication is at the core of everything we do. We keep clients fully informed at every stage, building trust and fostering long-lasting relationships.
- Tailored Solutions. We recognize each client’s unique challenges and customize solutions to meet them. From our North Carolina Property Tax System (NCPTS) to specialized integrations like NC Vehicle Tax Software (VTS) and Arist CAMA, we ensure our tools are aligned with client needs.
- Transparency and Trust. Clear and open communication is at the core of everything we do. We keep clients fully informed at every stage, building trust and fostering long-lasting relationships.
What We Offer
Comprehensive Support for Every Step of Your Journey
Dedicated Client Support, Training, and Resources
With FARRAGUT, you’re never alone. We offer comprehensive support at every step, from setup to ongoing training and enhancements. Whether it’s an online training session, in-person workshop, or on-demand video tutorial, we make sure our clients have the tools they need to thrive. Our support covers all aspects of assessment and collection, helping clients stay ahead in an ever-evolving field.
Training
In-person and online sessions to keep your team informed and empowered.
Resources
A rich repository of on-demand documentation, video tutorials, and searchable knowledge bases.
Events
Hands-on workshops, webinars, and client-focused conferences for ongoing learning and peer networking.
Meet our Support team
Dedicated to Your Success
At FARRAGUT, client success isn’t just a goal—it’s our team’s commitment. Our dedicated support specialists bring both expertise in property tax solutions and a genuine passion for helping clients. Every team member prioritizes client satisfaction, going above and beyond to ensure you feel supported at every stage.
Customer Experience Manager
Systems Administrator
Client Service Specialist, Support II
Client Service Specialist
Mass Reappraisal Specialist
Mass Reappraisal Specialist
Security Specialist
Database Specialist
collaboration in action
Reflections on a Recent Collaboration Event
NCPTS users gather for insights, community, and growth.
Our recent client event brought together assessors and tax office staff from across North Carolina for an enriching experience. Attendees delved into assessment and collection practices, discussing best practices and exploring real-world applications of our solutions. Highlights included interactive discussions on topics like IRP and EOY processing, in-depth CAMA and collection workshops, and shared strategies for daily office processes.
"The discussions were invaluable. Learning from other counties was a huge advantage."
"Group discussions and sharing were so insightful. Can’t wait to do this again!”
Ready to Transform Your County’s Property Tax System?
Join the growing number of North Carolina counties that have embraced NCPTS and experience the advantages of a proven, innovative, and collaborative property tax solution.
